Shipping policy

Last updated: August 29, 2026

This Shipping Policy explains how orders from VIVGUM are processed, shipped, and tracked.

1. Shipping Area

We currently ship throughout the United States, excluding remote islands and other locations where carrier service is unavailable or restricted. If your address is not available at checkout, we may not currently support delivery to that location.

2. Processing And Delivery

Most orders are processed within 1 to 3 business days after payment is authorized, excluding weekends and holidays. Delivery time depends on the destination, carrier, customs processing, and other factors outside our control. Estimated delivery times, when available, are shown at checkout or in the shipping confirmation.

3. Shipping Rates And Tracking

Shipping rates, taxes, and available delivery options are shown at checkout before the order is placed. When tracking is available, a tracking number or shipping confirmation will be sent to the email address used at checkout.

4. Delays

Shipping may be delayed by carrier issues, holidays, weather, customs, product availability, incorrect addresses, or other circumstances outside our control. If we become aware of a significant fulfillment delay, we will contact the customer with an update and available options.

5. Address Issues

Customers are responsible for entering a complete and accurate shipping address. If you notice an address error after ordering, contact us at LeviGreen4537@hotmail.com as soon as possible.

6. Lost Or Returned Packages

If tracking shows delivery but the package cannot be located, check nearby delivery areas and contact the carrier first. If the package is lost, refused, or returned to sender, contact us at LeviGreen4537@hotmail.com with your order number so we can review the available options.