Refund policy

Last updated: August 29, 2026

This Return and Refund Policy applies to purchases made from VIVGUM.

1. Return Window

Most unused items can be returned within 30 days after delivery. Items must be unused, in their original condition, and in their original packaging unless a different return right is required by law.

2. Return Conditions

For hygiene, safety, or product-integrity reasons, we may not accept returns for opened or used items, final sale items, gift cards, or products that cannot be resold safely. This does not limit rights that customers may have when an item arrives damaged, defective, or incorrect.

3. How To Start A Return

To start a return, contact us at LeviGreen4537@hotmail.com. Include your order number, the email used at checkout, and the reason for the return. If the return is accepted, we will provide return instructions and the applicable return destination.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable unless the return is caused by our error or a refund is required by law.

5. Damaged, Defective, Or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with clear photos of the item and packaging. We will review the issue and provide a reasonable solution.

6. Refunds And Cancellations

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Banks and payment providers may need additional time to post the refund.

If you need to cancel an order, contact us as soon as possible. Orders can usually only be canceled before they have been processed, packed, or shipped.